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Communications

Keep Every Customer and Grow Your Subscriber Base

Leading communications providers like Orange, Time Warner Cable, and Sprint are dramatically increasing revenues and reducing churn—thanks to Salesforce CRM and the Force.com platform.

With our pay-as-you-go, cloud computing model, there’s no risk, huge upfront investment, or lengthy deployment. Instead, you get a world-class sales engine you can use right now to:

  • Acquire more business in less time
  • Ramp up store traffic and boost retail sales
  • Keep customers loyal 

 

Target, Pitch, and Close More Business Faster
Equip your sales reps, dealers, and third-party agents with the tools and information they need for selling success. Prioritize commercial prospects based on network proximity. Automate business processes like quote sharing, contract management, and subscriber upgrades. Cross-sell and up-sell more often—and more effectively—with an integrated, 360-degree view of customers across all channels.

Make Every Store a Sales Machine
Extend the benefits of Salesforce CRM to boost in-store revenue: Use lead-assignment rules to bring in more customers. Empower store managers to recruit, train, and manage staff to drive sales volume and delight patrons with exceptional customer service.

Keep Every Customer
Salesforce CRM gives you the tools to keep customers happy, engaged, and loyal. Offer a 100% self-service portal so they can manage their entire experience themselves—devices, plans, billing, and accounts. Deliver proactive alerts on network disruptions and contract renewals. Strengthen the customer voice, and benefit from innovative ideas, with an online community like Dell’s hugely successful IdeaStorm.