Deliver better outcomes with the cloud

See how New York City Department of Health, Family Service Agency of San Francisco, and Chicago Housing Authority are leveraging the Cloud to improve outcomes and provide the highest level of service with tools for managing cases, programs, and client records.  With Salesforce.com, you can free caseworkers from the shackles of paper and siloed data. In the end, they’ll spend more time where it counts: with clients.

With powerful tools for team collaboration, case tracking, and real-time analysis, everyone becomes more productive. Directors, program managers, case managers, and intake specialists have more time to interact with clients and address their complex needs.

Access a single source of the truth

Encourage your team to work from the same set of facts. Give them access to profiles, case notes, referrals, and clients’ agency history—all while maintaining the appropriate confidentiality.

Customize case tracking

Government agencies are using the Force.com platform to rapidly customize solutions. Items like quick-entry, single-screen intake functionality are a snap. So is the ability to dynamically assign and schedule case manager meetings. Case tracking is made easy with a real-time, single-screen view of all open and pending cases, activities, and tasks.

Streamline reporting

The applications are as simple to use as the Internet, and reporting is no different. Role-based dashboards showing the key activities and metrics for each job function are easily customized. Full reporting capabilities for caseloads, client profiles, outcomes, and provided services will help you optimize your operations, and streamline reporting and documentation generation.